Freshchat (Freshworks) review
A solid, well-priced chatbot for support and sales, especially for Freshworks users.
Top 11 rank
#7 of 11
Score
7.9/9.4
Pricing
$$ ($0 to $83/agent/mo)
HQ
San Mateo, USA
Verdict
Freshchat provides a strong, more affordable alternative to the top-ranked platforms, delivering a solid mix of rule-based and AI bots that integrate well with the broader Freshworks CRM and support suite.
What customers praise
The platform supports over 33 languages and offers omnichannel capabilities, including WhatsApp and Apple Business Chat, at a competitive price point.
What customers criticise
The user interface for the bot builder can feel less intuitive than competitors like Tidio or HubSpot, requiring more time to set up complex flows.
Best for
Mid-market companies looking for a feature-rich, cost-effective alternative to Intercom or Zendesk, especially if they use other Freshworks products.
At a glance
- Integrations: Freshdesk, Freshsales, Salesforce, Shopify, Slack, WordPress
- Compliance: GDPR, SOC 2 Type II, HIPAA
- Regions served: Global
- Typical onboarding: 5 days
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-16. See the full red-flag report.
Alternatives
See alternatives to Freshchat (Freshworks), or compare against the next-ranked entry: Freshchat (Freshworks) vs LiveChat.
Source: Top 11 The 11 Best Chatbot Software Platforms, verified June 16, 2026 — no paid placement.