Medallia review

Omnichannel signal capture and role-based action at scale.

Verdict

Medallia captures signal across web, app, contact center, and social at massive scale and routes it to the right role in real time, so it suits enterprises where NPS is one input into an always-on experience operation.

What customers praise

Breadth of signal channels and real-time role-based routing are built for very large, complex operations.

What customers criticise

It is one of the heaviest and most expensive options, so smaller teams get little value from most of the platform.

Best for

Large enterprises capturing feedback across many channels and touchpoints at very high volume with real-time role-based action.

At a glance

• Integrations: Salesforce, Microsoft Dynamics, Zendesk, Slack, ServiceNow, Adobe Analytics
• Compliance: SOC 2, ISO 27001, GDPR, HIPAA
• Regions served: North America, EMEA, APAC, LATAM
• Typical onboarding: 60 days

Red flags

Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-05. See the full red-flag report.

Alternatives

See alternatives to Medallia, or compare against the next-ranked entry: Medallia vs InMoment.

Source: Top 11 Best NPS Survey Software, verified July 5, 2026 — no paid placement.