Refiner review
Behavior-targeted in-product NPS for product-led teams.
Top 11 rank
#11 of 11
Score
7.4/9.4
Pricing
$$ (published tiers; free plan, paid from ~$79/mo)
HQ
Zurich, Switzerland
Verdict
Refiner is the contrarian pick: rather than email-first NPS, it fires surveys inside your web or mobile app targeted by user traits and events, and pipes results to tools like Segment and Amplitude, riding the shift to product-led feedback.
What customers praise
Event and trait targeting plus a free tier let product teams survey the right users in context and route data to their analytics stack.
What customers criticise
It is a product-survey tool, so email and SMS relationship programs and enterprise closed-loop workflows need other tools.
Best for
SaaS product teams that want in-product NPS surveys targeted to user behavior and synced to the product analytics stack.
At a glance
- Integrations: Segment, Amplitude, HubSpot, Salesforce, Slack, Intercom
- Compliance: SOC 2, GDPR
- Regions served: North America, EMEA
- Typical onboarding: 2 days
- Free tier: yes
Red flags
Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-05. See the full red-flag report.
Alternatives
See alternatives to Refiner, or compare against the next-ranked entry: .
Source: Top 11 Best NPS Survey Software, verified July 5, 2026 — no paid placement.