Retently review
Near-enterprise analytics and segmentation at mid-market pricing.
Top 11 rank
#3 of 11
Score
8.5/9.4
Pricing
$$ (published tiers; from ~$50/mo, higher by contacts)
HQ
Middletown, United States
Verdict
Retently packs NPS, CSAT, and CES with sharp segmentation, AI text analysis, and automated survey campaigns into a mid-priced tool, so subscription teams get near-enterprise analytics without the enterprise contract.
What customers praise
Segmentation, drip campaigns, and AI-driven text tagging punch above the price point for growing SaaS teams.
What customers criticise
Brand and ecosystem are smaller than the leaders, and very large enterprises may outgrow its reporting depth.
Best for
SaaS and subscription teams that want NPS, CSAT, and CES with strong segmentation and automated campaigns at a fair price.
At a glance
- Integrations: Salesforce, HubSpot, Intercom, Segment, Slack, Zapier
- Compliance: SOC 2, GDPR
- Regions served: North America, EMEA
- Typical onboarding: 3 days
Red flags
Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-05. See the full red-flag report.
Alternatives
See alternatives to Retently, or compare against the next-ranked entry: Retently vs Qualtrics.
Source: Top 11 Best NPS Survey Software, verified July 5, 2026 — no paid placement.