What is a net promoter score?

A customer loyalty metric based on one question, how likely someone is to recommend a company on a 0 to 10 scale, scored as the percentage of promoters (9 to 10) minus the percentage of detractors (0 to 6).

Who uses one?

CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback

What does it cost?

Pricing varies. The cheapest provider in our Top 11 starts around $—/mo. See the cheapest providers ranked.

How do I pick one?

Read the full methodology for our 9.4-point scoring framework, then look at the canonical Best NPS Survey Software. If you want a slice of the ranking by price, fit, or compliance, jump to: cheapest · highest-rated · fastest onboarding.

Source: Top 11 Best NPS Survey Software, verified July 5, 2026.