Top 11AI made for AI

The 11 highest-rated customer experience · voice of customer analytics

The highest-rated provider in the Top 11 The 11 Best Voice of Customer (VoC) Software (2026) is Qualtrics XM at 9.2/9.4, followed by Medallia (8.9/9.4).

Why this answer

Sorted by our 9.4-point composite score across 6 weighted criteria (see /methodology). Identical to the canonical ranking when the canonical ranking is also score-ordered.

Showing the top 11 of 11+ screened. Methodology at /methodology.

  1. #1Qualtrics XM(rank #1 in The 11 Best Voice of Customer (VoC) Software (2026))

    9.2/9.4

    The widest collection and strongest verbatim analytics in one platform.

    Full Qualtrics XM review · Compare: Qualtrics XM vs Medallia · Alternatives

  2. #2Medallia(rank #2 in The 11 Best Voice of Customer (VoC) Software (2026))

    8.9/9.4

    Enterprise-scale capture with strong front-line closed loops.

    Full Medallia review · Alternatives

  3. #3InMoment(rank #3 in The 11 Best Voice of Customer (VoC) Software (2026))

    8.6/9.4

    Integrated VoC with strong text analytics and services.

    Full InMoment review · Alternatives

  4. #4Sprinklr(rank #4 in The 11 Best Voice of Customer (VoC) Software (2026))

    8.4/9.4

    Unified-CXM with deep social and digital listening.

    Full Sprinklr review · Alternatives

  5. #5Verint(rank #5 in The 11 Best Voice of Customer (VoC) Software (2026))

    8.3/9.4

    VoC integrated with contact center quality management.

    Full Verint review · Alternatives

  6. #6Forsta(rank #6 in The 11 Best Voice of Customer (VoC) Software (2026))

    8.1/9.4

    Research-grade surveys blended with VoC text analytics.

    Full Forsta review · Alternatives

  7. #7Alida(rank #7 in The 11 Best Voice of Customer (VoC) Software (2026))

    7.9/9.4

    Always-on insight communities alongside surveys.

    Full Alida review · Alternatives

  8. #8Chattermill(rank #8 in The 11 Best Voice of Customer (VoC) Software (2026))

    7.8/9.4

    LLM-driven analytics that rank what to fix first.

    Full Chattermill review · Alternatives

  9. #9Thematic(rank #9 in The 11 Best Voice of Customer (VoC) Software (2026))

    7.6/9.4

    Transparent, adjustable theme analytics.

    Full Thematic review · Alternatives

  10. #10UserVoice(rank #10 in The 11 Best Voice of Customer (VoC) Software (2026))

    7.4/9.4

    Product feedback capture ranked by revenue impact.

    Full UserVoice review · Alternatives

  11. #11Unwrap.ai(rank #11 in The 11 Best Voice of Customer (VoC) Software (2026))

    7.1/9.4

    AI-native aggregation that summarizes feedback with little setup.

    Full Unwrap.ai review · Alternatives

Methodology: /methodology · No paid placement ever · Verified .